Incident Notifications – Property

The Incident Notifications – Property page allows an administrator to specify whether email notifications are sent when a specific incident type/subType occurs at a property, and who should receive notification when an incident is created, updated, or closed. The page also allows administrators to print an Excel spreadsheet listing all established notifications.

To open the Incident Notifications – Property page:

  1. Open the Administration Menu page.

  2. Under the INCIDENT ADMIN heading, click Incident Notifications – Property.

ClosedAdd an Incident Notification to a Property

To add an incident notification to a property:

  1. Click SELECT PROPERTY.

    A dialog box opens allowing you to select the property to define the notification for.

  2. Click ADD NOTIFICATION.

    A dialog box opens allowing you to specify notification parameters.

  3. In the Type field, select the type of incident you are creating a notification for.

  4. In the Sub Type field, select the subType of incident you are creating a notification for.

    You do not need to select a subType.

  5. In the Department field, select a department.

    If you select a department, notifications will only be sent if the specified department is associated with the incident.

  6. In the Space/Floor field, select a space/floor.

    If you select a space/floor, notifications will only be sent if the specified space/floor is associated with the incident. If your installation is using the Space module's location hierarchy, do not specify a value.

  7. In the Notify field, select the name of the user to notify.

    Only users who have security rights to the specified property are displayed.

  8. In the Notify via Email field, select a value.

    These values indicate whether the selected user will be the main recipient of the email or copied on the email.

  9. In the Method field, select the email account to send the notification to.

    Some users have multiple email accounts associated with their user account. This value indicates which account to send the notification to.

  10. Click ADD.

ClosedView/Print Existing Incident Notifications

You can view a list of all the email notifications that have been created for a property and print the list of notifications to an Excel spreadsheet. To view/print email notifications:

  1. Click SELECT PROPERTY.

    A dialog box opens allowing you to select the property to view notifications for.

  2. In the Filter By Incident Type field, select an incident type to narrow the list of displayed notifications.

  3. Click the Excel link to generate a spreadsheet containing a list of all displayed notifications.

ClosedEdit an Incident Notification

Once you have created an incident notification, you can further define it or edit it. To edit an incident notification:

  1. Click SELECT PROPERTY.

    A dialog box opens allowing you to select the property containing the incident notification you want to edit.

  2. In the Filter By Incident Type field, select an incident type to narrow the list of displayed notifications.

  3. Click the Edit button to right of the notification you want to edit.

    The Edit Notification dialog box opens.

  4. Modify any of the following values:

    • Type – this value cannot be modified; to change the type you must delete the notification and create a new one
    • SubType – the subType of incident
    • Department – the department associated with the incident
    • Space/Floor – the space/floor associated with the incident
    • Notify – the person to notify
    • Notify via Email – whether the person should be the recipient of the email or copied on the email
    • Method – which user email account to send the notification to

  5. Click UPDATE.

ClosedDelete an Incident Notification

Incident Notifications that are no longer needed can be deleted from the system. To delete an incident notification:

  1. Click SELECT PROPERTY.

    A dialog box opens allowing you to select the property containing the incident notification you want to delete.

  2. In the Filter By Incident Type field, select an incident type to narrow the list of displayed notifications.

  3. Click the DEL button to right of the notification you want to delete.

    A dialog box opens asking you to confirm your choice.

  4. Click OK.

Accruent logo in white text.

© Copyright Accruent 2025Privacy PolicyTerms of UseLegal